CASE STUDIES + WHITE PAPERS
Case Studies

Case Study
Boosting Recruiting & Admissions in Higher Ed with Salesforce Agentforce
Encore Focus helped a higher ed institution use Salesforce Agentforce to cut routine questions in half and free up staff for more strategic work. Instead of wasting time on scheduling, FAQs, and password resets, their AI Agent handled it. Fast, accurate, and around the clock. Grab the case study to see how you can boost engagement, save hours every week, and turn your admissions team into a force multiplier.

White Paper
Full Time Isn't Always Full Value
Many teams hiring for full-time Salesforce roles may not need a full-time hire. They need the right help, at the right time, without burning cash. This guide shows you how to save 30-45% by using fractional experts instead of hiring slow ramping, expensive full-timers. Download the guide to learn how managed services outperforms full-time hires, and how to scale smarter with less risk.

Case Study
Accelerating Growth in Aerospace and Defense with Salesforce
A rapidly growing defense contractor participating in a $1.4 billion contract vehicle was drowning in manual work, missed deadlines, and compliance risks. Encore Focus implemented Salesforce Gov Cloud plus to cut data entry time in half, generate documents 10 times faster, and process 30% more bids without adding staff. Download the case study to see how to win more deals, move faster, and stay compliant without hiring more people or losing sleep.

Case Study
Revolutionizing Healthcare Operations with Salesforce Managed Services
This medical group supports over 4,000 clinicians, but their internal team couldn’t keep up with the demands of managing Salesforce across 400+ locations. Encore Focus stepped in to support, fill skill gaps, and keep everything running smooth so they could focus on what actually matters: patient care. Read the case study to learn more about how to scale fast, cut overhead, and get results without burning out your internal team.

Salesforce support, shaped to fit you. Fast Start. Real Experts. Flexible Terms. Success with Salesforce starts with Encore Focus.
Precise Fit. Mix and match Admin, Developer, and Architect hours.
Fractional Access. Use as little or as much time as you need.
Fast Hiring Cycle. Start in days, not months.
No Waste. Pay only for productive hours.
Real experts. Real pros with real experience.
30-day no risk trial.
The Pieces You Need,
Nothing You Don't.

Admins

Devs

Architects

BA, QA

Sales Cloud

Service Cloud

Marketing Cloud

Rev Cloud/ CPQ

Education Cloud

Data Cloud

Financial Cloud

Health Cloud

Einstein AI

Flows

Apex, LWC

Visualforce

Reports, Dashboards

Integrations

Mulesoft

Shield
We Know Salesforce
50+
Successful projects, including 7-figure.
20+
Years consulting experience with Salesforce.com.
40+
Salesforce certifications, including dev and architect.
01
You Aren't Getting What You're Paying For
You’re spending big on Salesforce, but it isn't meeting expectations. Maybe your setup hasn’t kept up with your business. People find workarounds. Things feel clunky.
Even the best tools need tuning. We can help you get things back on track:
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Review your current setup
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Find what's missing
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Cleanup your roadmap
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Make sure it works for your team
Let's make Salesforce something your team wants to use again.
02
Your Team Isn't Keeping Up
Your team is maxed out. But hiring full-time feels too big.
You can't justify a full-time hire (yet), yet your team is busy and falling behind. Maybe someone’s on leave. And there’s a big project coming.
We help you fill in the gaps with flexible support:
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Admins
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Developers
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Architects
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BA/ PM/ QA
No job posts. No interviews. Just experts ready to plug in and help.
03
No Time To Focus On What Matters
You’re stuck in the weeds.
You’ve got big plans. But every day, your team gets pulled into break-fix work and small tasks.
We take care of the routine so you can focus on the big stuff. Our team handles:
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Regular updates
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Bug fixes
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Admin requests
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Backlog clean-up
Let’s get your time back and get you moving on what matters.
SOLUTIONS
Salesforce Problems? We Can Help.
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Who is Encore Focus?Encore Focus is a registered Salesforce partner focused on helping companies succeed with the Salesforce platform. We offer Implementations, Managed Services, and Advisory services.
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What industries do you specialize in?We focus on Financial Services, Higher Education, Healthcare & Life Sciences, High Tech, Manufacturing, and Nonprofit.
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What technology do you use?We admit our bias... we like Salesforce. But we're agnostic on behalf of our clients. We'll fit the right tool to the right job. As a registered Salesforce Partner, of course we are experts with Salesforce Core, Industry Clouds, Agentforce GenAI, Marketing Cloud, Mulesoft and many other Salesforce products. But we're good with other tools and education-adjacent systems, too. We work with other emerging platforms, data collection systems, orchestration tools, and GenAI enabled software.
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Is Encore salesforce certified?Encore Focus has 40+ Salesforce Certifications and, equally important, decades of consulting experience. Fun fact: Salesforce certifications are rented, not earned. This means we have to continue to pass semi-annual training in order to maintain our credentials.
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What is the Encore team like?We like people. We are a solutions company. Our view is that understanding people and their pain points is the hardest skill in order to then be able to build solutions for them. The technology bits and pieces (e.g. Flow, LWC, Product XYZed) can be taught later.
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Where is Encore located?We are a US company with a global team. Delivery and sales in the US, Mexico, India, and South Africa.
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Is GenAI useful? Or still hype?Not hype. Good time to jump in and explore Agentforce. Low cost of entry for very high ROI. Some use-cases are especially promising. Ask us about this!
FAQ
Encore Focus
Encore Focus
Salesforce.com Consulting
Salesforce.com Implementations
Salesforce.com Managed Services
Salesforce.com Advisory Services
Salesforce.com Certified Experts

Industries
Financial Services
Healthcare & Life Sciences
Higher Education
High Tech
Manufacturing
Nonprofit
Contact
hello@encorefocus.com
425-301-8752
Copyright © 2025 Encore Focus LLC, 1400 112th Ave SE, Suite 100, Bellevue, Washington, 98004
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