Case Studies

Encore Focus helped a higher ed institution use Salesforce Agentforce to cut routine questions in half and free up staff for more strategic work. Instead of wasting time on scheduling, FAQs, and password resets, their AI Agent handled it. Fast, accurate, and around the clock. Grab the case study to see how you can boost engagement, save hours every week, and turn your admissions team into a force multiplier.

Many teams hiring for full-time Salesforce roles may not need a full-time hire. They need the right help, at the right time, without burning cash. This guide shows you how to save 30-45% by using fractional experts instead of hiring slow ramping, expensive full-timers. Download the guide to learn how managed services outperforms full-time hires, and how to scale smarter with less risk.

A rapidly growing defense contractor participating in a $1.4 billion contract vehicle was drowning in manual work, missed deadlines, and compliance risks. Encore Focus implemented Salesforce Gov Cloud plus to cut data entry time in half, generate documents 10 times faster, and process 30% more bids without adding staff. Download the case study to see how to win more deals, move faster, and stay compliant without hiring more people or losing sleep.

This medical group supports over 4,000 clinicians, but their internal team couldn’t keep up with the demands of managing Salesforce across 400+ locations. Encore Focus stepped in to support, fill skill gaps, and keep everything running smooth so they could focus on what actually matters: patient care. Read the case study to learn more about how to scale fast, cut overhead, and get results without burning out your internal team.