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CASE STUDIES + WHITE PAPERS

Case Studies

Big Impact, 10x Faster.

Weeks, not months. Our team of experts can help you realize your goals. Faster than you thought possible.

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Case Study

Boosting Recruiting & Admissions in Higher Ed with Salesforce Agentforce

Encore Focus helped a higher ed institution use Salesforce Agentforce to cut routine questions in half and free up staff for more strategic work. Instead of wasting time on scheduling, FAQs, and password resets, their AI Agent handled it. Fast, accurate, and around the clock. Grab the case study to see how you can boost engagement, save hours every week, and turn your admissions team into a force multiplier.

Image by Kim Tunger

White Paper

Full Time Isn't Always Full Value

Many teams hiring for full-time Salesforce roles may not need a full-time hire. They need the right help, at the right time, without burning cash. This guide shows you how to save 30-45% by using fractional experts instead of hiring slow ramping, expensive full-timers. Download the guide to learn how managed services outperforms full-time hires, and how to scale smarter with less risk.

Image by Kim Tunger

Case Study

Accelerating Growth in Aerospace and Defense with Salesforce

A rapidly growing defense contractor participating in a $1.4 billion contract vehicle was drowning in manual work, missed deadlines, and compliance risks. Encore Focus implemented Salesforce Gov Cloud plus to cut data entry time in half, generate documents 10 times faster, and process 30% more bids without adding staff. Download the case study to see how to win more deals, move faster, and stay compliant without hiring more people or losing sleep.

Image by Kim Tunger

Case Study

Revolutionizing Healthcare Operations with Salesforce Managed Services

This medical group supports over 4,000 clinicians, but their internal team couldn’t keep up with the demands of managing Salesforce across 400+ locations. Encore Focus stepped in to support, fill skill gaps, and keep everything running smooth so they could focus on what actually matters: patient care. Read the case study to learn more about how to scale fast, cut overhead, and get results without burning out your internal team.

Image by Shelby Murphy Figueroa

Nonprofit

We help you raise more, track more, and do it all with less effort. Encore keeps your Salesforce working so you can focus on your mission, not the tech.

Image by Minku Kang

Manufacturing

We help you use Salesforce to run efficiently from sales to service to shop floor. Fix your Salesforce mess and give your teams tools they’ll actually use.

Image by Austin Distel

High Tech

We'll get Salesforce working smoothly... your team can move faster and sell more. Scale fast without blowing up your systems or burning out your team.

Image by RUT MIIT

Higher Education

Recruit faster, serve students better, and free up staff time. We help your team cut admin work and get more from Salesforce.

Image by Angels for Humanity

Healthcare & Life Science

Use Salesforce to improve patient care, not create more work. Encore helps you move faster while staying compliant.

Image by Kim Tunger

Aerospace & Defense

With Encore, you’ll close deals faster and actually trust your Salesforce data. Fewer dropped balls, stay compliant, everything in one place.

Image by Shelby Murphy Figueroa

Nonprofit

We help you raise more, track more, and do it all with less effort. Encore keeps your Salesforce working so you can focus on your mission, not the tech.

Image by Minku Kang

Manufacturing

We help you use Salesforce to run efficiently from sales to service to shop floor. Fix your Salesforce mess and give your teams tools they’ll actually use.

Image by Austin Distel

High Tech

We'll get Salesforce working smoothly... your team can move faster and sell more. Scale fast without blowing up your systems or burning out your team.

Image by RUT MIIT

Higher Education

Recruit faster, serve students better, and free up staff time. We help your team cut admin work and get more from Salesforce.

Image by Angels for Humanity

Healthcare & Life Science

Use Salesforce to improve patient care, not create more work. Encore helps you move faster while staying compliant.

Image by Giorgio Trovato

Financial Services

With Encore, you’ll close deals faster and actually trust your Salesforce data. Fewer dropped balls, stay compliant, everything in one place.

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Salesforce support, shaped to fit you. Fast Start. Real Experts. Flexible Terms. Success with Salesforce starts with Encore Focus. 

Precise Fit. Mix and match Admin, Developer, and Architect hours.

Fractional Access. Use as little or as much time as you need. 

Fast Hiring Cycle. Start in days, not months.

No Waste. Pay only for productive hours.

Real experts. Real pros with real experience.

30-day no risk trial.

The Pieces You Need,
Nothing You Don't.

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Admins

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Devs

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Architects

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BA, QA

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Sales Cloud

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Service Cloud

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Marketing Cloud

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Rev Cloud/ CPQ

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Education Cloud

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Data Cloud

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Financial Cloud

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Health Cloud

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Einstein AI

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Flows

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Apex, LWC

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Visualforce

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Reports, Dashboards

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Integrations

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Mulesoft

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Shield

We Know Salesforce

50+

Successful projects, including 7-figure.

20+

Years consulting experience with Salesforce.com.

40+

Salesforce certifications, including dev and architect.

01

You Aren't Getting What You're Paying For

You’re spending big on Salesforce, but it isn't meeting expectations. Maybe your setup hasn’t kept up with your business. People find workarounds. Things feel clunky.

 

Even the best tools need tuning. We can help you get things back on track:

  • Review your current setup

  • Find what's missing

  • Cleanup your roadmap

  • Make sure it works for your team

Let's make Salesforce something your team wants to use again.

02

Your Team Isn't Keeping Up

Your team is maxed out. But hiring full-time feels too big.
You can't justify a full-time hire (yet), yet your team is busy and falling behind. Maybe someone’s on leave. And there’s a big project coming.

We help you fill in the gaps with flexible support:

  • Admins

  • Developers

  • Architects

  • BA/ PM/ QA

 

No job posts. No interviews. Just experts ready to plug in and help.

03

No Time To Focus On What Matters

You’re stuck in the weeds.

 

You’ve got big plans. But every day, your team gets pulled into break-fix work and small tasks.

 

We take care of the routine so you can focus on the big stuff. Our team handles:

  • Regular updates

  • Bug fixes

  • Admin requests

  • Backlog clean-up

 

Let’s get your time back and get you moving on what matters.

SOLUTIONS

Salesforce Problems? We Can Help.

  • Who is Encore Focus?
    Encore Focus is a registered Salesforce partner focused on helping companies succeed with the Salesforce platform. We offer Implementations, Managed Services, and Advisory services.
  • What industries do you specialize in?
    We focus on Financial Services, Higher Education, Healthcare & Life Sciences, High Tech, Manufacturing, and Nonprofit.
  • What technology do you use?
    We admit our bias... we like Salesforce. But we're agnostic on behalf of our clients. We'll fit the right tool to the right job. As a registered Salesforce Partner, of course we are experts with Salesforce Core, Industry Clouds, Agentforce GenAI, Marketing Cloud, Mulesoft and many other Salesforce products. But we're good with other tools and education-adjacent systems, too. We work with other emerging platforms, data collection systems, orchestration tools, and GenAI enabled software.
  • Is Encore salesforce certified?
    Encore Focus has 40+ Salesforce Certifications and, equally important, decades of consulting experience. Fun fact: Salesforce certifications are rented, not earned. This means we have to continue to pass semi-annual training in order to maintain our credentials.
  • What is the Encore team like?
    We like people. We are a solutions company. Our view is that understanding people and their pain points is the hardest skill in order to then be able to build solutions for them. The technology bits and pieces (e.g. Flow, LWC, Product XYZed) can be taught later.
  • Where is Encore located?
    We are a US company with a global team. Delivery and sales in the US, Mexico, India, and South Africa.
  • Is GenAI useful? Or still hype?
    Not hype. Good time to jump in and explore Agentforce. Low cost of entry for very high ROI. Some use-cases are especially promising. Ask us about this!

FAQ

Encore Focus

Encore Focus

Salesforce.com Consulting

Salesforce.com Implementations

Salesforce.com Managed Services

Salesforce.com Advisory Services

Salesforce.com Certified Experts

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Industries

Financial Services

Healthcare & Life Sciences

Higher Education


High Tech

Manufacturing

Nonprofit

Contact

Copyright © 2025 Encore Focus LLC, 1400 112th Ave SE, Suite 100, Bellevue, Washington, 98004

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